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heat pump repair

Heat Pump Repair

If you are using your heat pump on a regular basis, it is recommended that you change the filter about once a month to prevent the air flow from being restricted from the particles that are removed from the air and attach to the filter.

It is recommended that you have your heat pump inspected by a professional annually to check that the controls are running at its most efficient operation and to identify possible issues before they become costly repairs.

Keep the fan and coils clean and free from debris or any obstructions to maximize the air circulation.

Heat pumps normally have a life expectancy between 10-15 years and manufacturer warranties are typically 10 years.

To qualify for warranty coverage, manufacturers require that you are able to provide records of properly maintaining the heat pump such as having an annual maintenance done.

Common Heat Pump Problems

Common problems people have with their  heat pumps include low airflow, leaky or noisy ducts, temperature problems, and hearing rattles, squeaks and grinding noises. Please note that this is not an exhaustive list of heat pump problems but a selected number which are covered.

There are a number of things you can do to identify and possibly fix a heat pump problem before calling for professional help.

First, if the unit isn’t working, try resetting the motor. Check the pump ignition system for problems, and make sure you don’t have a tripped circuit breaker or blown fuse which may be the reason why the heat pump is not turning on and is not working.

If you have checked and is not any of those items, you may need to call an HVAC technician to take a look and see if you need to replace the contactor or transformer or another part of the unit.

Check the thermostat to make sure it is working properly. Replace the filter if it is dirty, and make sure there are no airflow blockages to increase the air flow. If you are hearing rattling noises that may be fixed by tightening loose parts, and if you’re hearing squeaks inside the unit, you may need to replace or adjust the fan belt connecting the motor and the fan.

A grinding noise may indicate that the bearings on the motor are worn out, which will require the help of a professional to replace with new ones.

If your heat pump does not start but you hear a humming noise, you will need to call an HVAC technician as you may need to replace a bad compressor, capacitor, or compressor bearings or there may be electrical issues that are occurring.

Heat Pump Isn’t Cooling

Several issues that may be the cause of you not getting any cooling is that the indoor coil is dirty and needs to be cleaned, or the filter is plugged and needs replacing.

There may be leaks in the system on different valves or the unit is low on refrigerant that will require a professional to repair.


Please be safe and don’t attempt to do repairs outside your skillset as heat pumps contain hazardous materials like refrigerant and it is best to call a heat pump repair expert. A chemical leak is dangerous and you can injure yourself easily if you do not know what you are doing.

If you are experiencing any issues with your heat pump, feel free to call us at 604-283-2383 to schedule one of our HVAC technicians to come and get your heat pump operational again. We have been repairing and installing heat pumps in Vancouver BC area homes for years and our technicians have the experience and skill to correctly diagnose the issue your heat pump is experiencing.


For emergency service, call 604.283.2383

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