Ashton Group Customer Reviews & Testimonials
Mitsubishi AC ventilation system issue is diagnosed in short time
In Nov 2020, a 21-year old Delta bath control valve was replaced. We are happy that there is no longer a drip. In 2017, we had a temporary leak repair (carried out by another plumber) and other issues with our plumbing. Instead of replacing everything, a ...three day job, Mark Peters gave us a quote for replacing the drainage and supply lines that were in need of replacing, a one day job. The work included a new toilet, was completed on time and at the estimated price. An additional job was to install a kitchen faucet which we supplied. We are extremely satisfied and would strongly recommend others to use Ashton Service Group for plumbing needs.
I’d like to salute Ashton Plumbing Services for their excellent work handling the recent water incursion into my home. I dealt with Carlo, Jason and Moises and it was obvious they knew what had to be done to correct the problem. They all worked ...thoroughly and quickly and the good results speak for themselves. I recommend Ashton Services for anyone dealing with water issues- both simple and complex. Best wishes!
Jerome was polite, efficient and very clean. He performed a furnace service and was able to answer all our questions, show us any problems and solutions and offered other options to make it even more efficient over time! Very satisfied and would highly ...recommend Ashton Plumbing!
Furnace repair. Mitch was great, efficient and courteous. Ashton group are professional and seem honest in their work and quotes, thanks..
Technician was knowledgeable and able to service our furnace and to answer all of my questions directly. If Tyler is representative of the Ashton Group, the company has chosen its staff members well. I will be back.
Moses was excellent! So friendly and did a great job - he went above and beyond!
Mario was amazing! He explained the problem and even let me watch him fix it. I ended up signing up for their 'No Problems Plan' which is perfect for me since it deals with plumbing, heating, AC, and emergency calls. Really satisfied with their service. ...So glad I called them, I will be asking for Mario next time I need help.
Ashton came out for annual inspection was 3 hours late., guy left without turning system on again In fact unplugged, oh and did I mention he turned off all hot water to house!!! These guys are a joke they shouldn't be allowed to be dealing with gas ...appliances. ID GIVE ZERO STARS IF I COULD Just once id like it they could come out do their due diligence and leave us better off because we called them out.
Quick service, friendly and efficient.
I have been a member of Ashton group for 3 years now. I can say that my experience has been truly above and beyond every single time. Mario took care of some plumbing issues and he is very knowledgeable, friendly, professional, efficient and he quickly ...assessed the problems and took care of it. He also took the time to explain what I could do to prevent further issues w my plumbing. I highly recommend him and his team for any plumbing issues. Love the peace of mind and benefits of being a member.
Mitch S is a top notch service tech. Great attention to detail and high standards. Happy to welcome him back into our home!
I called up the Ashton Service Group regarding a smart thermostat installation I wanted done. Their site states they do smart thermostat installs. Mine in particular is a unique situation so I wanted to provide them the model number information of my ...systems and see if they could give me a general quote, even a ballpark figure. They state they do not provide that information, as the tech needs to come onsite to investigate and assess what they can or cannot do. The receptionist/scheduling person also noted there is nothing they could do at the office in regards to historical pricing figures, the pricing is based onsite by the techs. (How can you offer a specialized service and not have any sort of price estimate range you can provide?!) I then asked if a tech could call me so we can discuss and see if it's even worth having the tech come or if the tech suspects they wouldn't be able to do the job, or what sort of ball park estimate they could provide without having to necessarily come onsite. The office stated they cannot do that, the techs are busy all day and they do not call customers.(uhhh what??) This is an unethical business practice, I've seen and heard of these what you could call "scams" where company owners setup scheduling businesses which hire techs to send out onsite and only provide quotes onsite and will refuse to provide any sort of quote estimates over the phone, even if the customer knows that the quote could drastically change if the customer is not providing accurate information to the tech over the phone. Those types of companies do this so they can at the very least make their site visit service fee (in this case they stated $79.99) and then they can charge the actual service work. The only pricing information they provided was that they charge by the tasks done, not by the hour, but again, they could not provide me any pricing list on "tasks". I've called various other places today and have been told they don't do my particular setup and couldn't give me a quote but they also noted the response I received from Ashton Service Group is not an ethical practice and they would recommend I find a place that can at least give some form of quote over the phone as they felt I had sufficient information and an experienced tech/company which does my type of smart thermostat should be able to provide some form of general quote, if not a fully accurate locked in price. I did not use Ashton Group Services based on the above remarks/experience and I will not be using them in the future or ever calling them again.
Maria was excellent. He not only fixed our drainage problem but also showed us how we could ensure it wouldn’t happen again. We would definitely use Ashton again and highly recommend them to others.
Dave was very knowledgeable, and professional. He provided great service and got my broiler working in no time. Highly recommend.
Klaus briefly looked at our HVAC system to see if we could update to a smart thermostat. After quickly determining that we're unfortunately not eligible due to having a pneumatic system he was apologetic, but quickly replaced our current device, packed ...up his tools, and was on his way. Very fast, efficient and personable. Thank you!
Respectful service; there was no “mansplaining”, which I truly appreciated. Solid work, never question quality of service performed.
Knowledgable & informative & knew what was required & need to be done
Had our furnace repaired on Saturday with no overtime charges.
Had a plugged toilet in our home in Vancouver. Chris was on time and fixed our toilet in under 30mins.
A professional company that you can count on to do a great job. Keep up the great work, Ashton team!
Great job. Fixed the issue quickly.
Good services .Thanks
The company contacts you when the technician is on their way and which technician is coming so you don’t have to wait around and knows who’s coming to your place. The work is detailed and the technician very courteous.
Tyler arrived with the appropriate Covid protection. He did a furnace check-up for us and answered any questions we had. He left a check-list for future reference and provided other information we inquired about. He was friendly, courteous and ...thorough. The work area was left very clean. Thank you.
Always good service. The guys know what they are doing. The price is on the higher side, but give me some peace in my mind that we are in good hands.
Had a water leak detector installed technician was awesome
Jason came to my house to give me a free quote on some work that was needed. He was courteous and not in a rush to leave. He answered my questions and provided me with quotes for different options. I felt comfortable with him as a representative of ...Ashton Plumbing, so I signed up for their membership plan.
Ashton repaired our furnace. Very professional
Ashton is always reliable, on time, courteous and professional. Thank you for the great service.
He worked very fast and very well.
We had Ashton perform an inspection of the furnace / air conditioning. The service technician, Dave M, arrived and within short period had set up for the work. Used covers for his work boots and had mask on whole time due to Covid-19. On completion ...informed us what he had found and left off checklist as well. We had a number of questions and took the time to answer all of them. Left the work areas all very clean. Very professional and would not hesitate to recommend both Dave and Ashton any time.
Had a major leak in our home in Vancouver on a Saturday morning. We called Ashton and spoke to Stephanie. She was extremely helpful and had Mike at our home in less than 30mins to fix the leak. Thank you!
Dave was friendly and knowledgeable of HVAC maintenance. He patiently explained the various options that we have.
Had Ashton come to fix my parent's furnace and leaky toilet. Mo showed up on time, explained to us the repairs needed while maintaining covid precautions. Mo was very friendly and left the work space clean and tidy.
First of all, they forgot about my appointment. Secondly, their pricing is criminal. They quoted $3000 to remove and reinstall my furnace and $5000 to remove, tin bash a simple 18" high pedestal and sit the furnace atop. I had the furnace removed in an ...hour, two hours to fab up a pedestal, and two hours to reinstall the furnace. In my math, that's ONE THOUSAND DOLLARS AN HOUR. Not acceptable, you guys are robbers
Great service, we dealt with Mike very professional and personable. We had an issue with the pressure of our toilet, he came assessed the problem and fixed it within an hour. Would highly recommend to all my friends and family !
Plumbing repair. Excellent service, both from office and from the on-site technician. Extremely professional tech. Would most definitely recommend to friends and family. Greatly appreciated!!
Had some clogged drains in my home in Vancouver and they were quickly solved by Dave. Great service and fair pricing.
Wanted to uninstall a broken garburator so I called Ashton plumbing and they were able to get me a technician the next day. Told me upfront what the cost would be and had it done in a timely manner. I like how they're upfront with the costs and don't ...suddenly change me extra fees after the job is done. Very professional, I'll definitely call them again for any plumbing needs.
We have a very complicated heating system and we have been burning money on it’s repair and maintenance expenses. It was until about 8 or 9 years ago that we switched to Ashton. We are very grateful for thier professionalism and great service. Their ...customer service representatives and technicians are very responsive. We highly appreciate their hard working and responsible technicians who have been providing prompt services for us during these years even during odd hours or their day off. They also work closely with manufacturer to tackle and fix all the technical issues for our boiler and it’s complicated system. Even after getting paid, they never walk away and kept working promptly on any issues until they are all fixed. I highly recommend them to any of you who need a reliable service and repair provider for your heating or air conditioning system.
We have used them a few times and they are excellent! The technicians we have had to our home are friendly and skilled and they helped us again with our furnace repairs!
Good and smart technician did a detailed job
The technician Mo was outstanding. He was pleasant and friendly and spent over one hour trying to diagnose my problem. He also fixed it. He advised me on the purchase of a new furnace and highlighted the discounts available. I highly recommend Ashton and ...especially the competence of Mo. Thank you.
I have written several great reviews in the past for Ashton as well as recommended them to friends and family. But I was highly disappointed by them today. A plumber from their office came to replace a faucet in the kitchen. He quoted me an astronomical ...price of around $700 including installation! This was such a rip-off! I understand their pricing is higher than others but such a huge difference in price! I was able to get the same thing done for $365! When I had called their office to complain, they offered a one time discount of $150 which was ridiculous and also stated that they are not cheap. I have been with them for very long and I was not looking for cheap! I was looking for reasonably priced service. I would be very wary and cautious about their pricing especially for plumbing before making that call to them! This is my first negative review about them and it certainly pains me to do so! But I found that they did not really care this time and when I told them I would write this review all that they had to say was please go ahead!
Called Ashton Service to come in to do annual furnace maintenance and also move a variable fan switch for our high efficiency furnace. Jerome was great. He checked out everything and recommended a part that we would need to replace sooner than later and ...which we got done right away for peace of mind. He also figured out what was wrong with our furnace sounding like it would start, make all the appropriate noises like it would start and then not start. As it turned out it was a dirty ignition switch sensor that others couldn't figure out! We highly recommend Ashton and their techs.
The furnace & venting system were impressively installed and the smart thermostat is a jewel. I upgraded to the electronic filter system & am glad I did because health is everything. The installers were professional & competent & with the companies NO ...PROBLEMS PLAN, I know I'll be worry free for years to come. I am completely satisfied with the installation and highly recommend this company.
Jerome was on time, quick and left it spotless. Awesome service, thanks.
Mike was at my place at 8am and was gone by 9am. He was quick, clean and efficient. He gave good advice regarding the new garburator he installed. Great service. Thank you
Jerome was very professional and politre. He did an excellent job at not only servicing the furnace but also explaining things very articulately. He certainly knows how to do his job well. And he is also all about educating his clients which is a great ...trait. He is definitely a good addition to the Ashton family
Technician was very personable, polite and professional. He seemed to be quite thorough with the check-0up / maintenance for my Natural Gas Furnace. No additional work required and the furnace is good to go. Thank you!
Leaving a review in regards to my experience with one of the technicians, Drew. He was very professional, polite and courteous. He took extra time from his day to make sure our ventilation system would be up and running. We have been having this issue ...for over a year and Drew made sure the sensor and motherboard were recalibrated in order to speak to our temperature gauge. We truly appreciate all his efforts and going the extra mile. Thanks Drew!
This company pulled a no show and never had the courtesy to call us to let us know they couldn’t make it. My husband took off half a day from work to be home for this service guy and he never showed up. We even received an email the same day confirming ...our booking. After 20mins of waiting for this guy to show up, we called The company and the girl who answered the phone basically told us their service guy wasn’t able to make it and she never gave much explanation, other than they were busy. At that point, we asked to speak to the manager and she couldn’t get him/her on the phone, but she then told us we can get a hold of a manager or someone in charge by emailing customer service. So that’s what we did, 2x’s with no response or a phone call from anyone. So we decided to write this review. It’s quite disappointing because we’ve used this company in the past and have had great experiences with them, but somehow this time around they have been terrible and we will not be using their services again. Just not reliable. Companies like this have to know there are other great competitors out there and customers don’t have to stand for being treated like they don’t matter.
We hired Ashton to replace our Water; Sanitary and Sump. We were initially impressed with Jason who came quickly to do thorough inventory before providing us with the quote. Unfortunately, once we signed the contract and paid them half, he seemed to ...stop caring about us. There was little to no coordination between Jason and the actual on-site people who had not been told what the scope of work was. The only times he called us on his own initiative was when he tried to ask for more money on top of the contract and to get final payment. The work which we were told would take approximately 2 weeks, ended up taking 8-9 weeks during which we had to constantly chase Jason for status updates. Icing on the cake - they had uninstalled our utility sink to gain access to the construction area and did not reinstalled it. We were so fed up with them being in our home that we did not ask. When we went to reinstall it 2-3 weeks after construction completion, we discovered that they had been using the sink's drainage connection in the floor as a toilet, as we ended up with old stale urine pour all over our hands and the floor - IT WAS DISGUSTING. 29 September 2020 UPDATE: I called AND emailed Ashton to try and get some answers on September 6th. Still no response, despite the owner responding to this review about a week ago - they clearly don't care about us once they've received payment.
I had these guys fix my kitchen faucet recently. I picked them after seeing many great reviews on here. I moved overseas (tenant lives in the unit), so I can not speak of the quality of the job, lets assume it was great. My problem is the pricing. ...$527.92, TO REPLACE A KITCHEN FAUCET. Keep in mind this was the cheaper option, the employee offered another model for $745. I don't work in the field, but I can not believe this is fair pricing. I called to enquire for a break down of this bill, and I was told it is a standard "package" pricing. I was told the employee would call me back, he did not. I called again, to be told "they were looking into it". That was two weeks ago.
I completely agree with the other review that they are extremely attentive while trying to sell you a $7,000 furnace, but as soon as you commit, they are difficult to get a hold of. The guys installing the furnace couldn't make it work so they left and ...someone else was supposed to come by 6pm, which didn't happen. The installers also managed to do something to my hot water tank so I don't have hot water. and the installation... they vented my furnace right into my neighbors window. Really? Mo, who I was dealing with was very polite and attentive, but now that this installation has gone a bit sideways, he's not to be found.
We are Ashton "No Problem" Plan customers. September 2020 I asked Ashton to complete our routine annual inspection of our furnace/heat pump and HW tank. As always I received notification they were in transit to my home, they arrived within the window ...of time provided, in consideration of COVID-19 were masked, completed the work and left the site as clean as they found it. I had expressly asked about warranty expiry on the hot water tank, thinking it was 10 years, but learned it was only 8 years and had expired August 31, 2020, so will be replacing that in the Spring. My goal had been to replace it within warranty simply as good preventative maintenance practice and my experience with the manufacturing sector's 'planned obsolescence' of anything that we consumers purchase. Asked for and received estimate to replace same. All round superior customer service for what some might consider superior customer prices, but on which I place a high value because I value my home and my ability to enjoy it safely and comfortably.
Kevin was very professional and friendly. Moreover, and more importantly, he is part of an organization that employs experienced and certified people. And perhaps most importantly of all, he is part of of an organization that has insurance in case ...disaster strikes! Definitely worth the money in my book!
Jerome came to service the heat pump yesterday, a very polite and courteous young man, very patient to clean out every detail!
I filled-in the contact form on their web site requesting a call-back to replace a residential boiler -- no response from Ashton.
Early this year, I called Ashton to have a technician come fix our heating system.it was after hours so I was informed it would be overtime rate. That was fine but the technician spent 3 hours looking around and never resolved the problem and I was ...charged over $500 for a technician to spent 3 hours to tell me he couldn't fix it. Then the lockdown occurred and I asked them to defer the payment. I admit I was about 4 months late in payment and when I called to say I can pay and request a discount since 3 hours of overtime fee did not even fix the problem, they sent my bill to a collection agency, literally the day I had called. They told me, it was now out of their hands said the collect agency would contact me. Insenetive and unprofessional. It was a terrible situation with the pandemic lockdown and I asked for a defferal and was about to pay but they didn't seem to care. I had other companies that offered to work to make payments but Ashton was only concerned about themselves.
Charged us $336 and did not fix a thing. Don't believe their $79.00 fees to come and take a look at your problem and quoted a $3000 bill for repair. Called and emailed for a follow up and was ignored for days. Not impressed with this company. Update: ...Owner never got back to us after 3 days! and today we went with another company and here's our full story. I even called and send an email to the owner. Where to start... our AC was not working properly and our strata recommended a company name Ashton Service Group. So we went with them, they originally quoted us a $79.00 to come check out what's the problem. Afterward they quoted us a $3000 repair bill and trying to upsell us a brand new system saying our current system is an low end system (is only been 2.5 years old) for $6000. Not only that, they made us pay another $241 for the diagnostic fee which was never disclosed to us when we called for the dispatch. So basically we paid $336 for no work done. We chatted with our neighbors and found out they have similar issue and repair was a simple replacement of a thermostat so we started to doubt the diagnosis given to us by Ashton. So we contacted Bobby from WATT. He was absolutely amazing and asked lots of Qs regarding our system and what happened and even suggested that the repair that we got quoted on rarely happen. Because we don't want to get over charge again, so we asked Bobby many questions and asked him to give a quote for the same repair even though he was pretty sure that wasn't the case but he still responded to our request and was very patient with us the whole time. After learning that we got scammed by Ashton, he even offered to send someone over free of charge to make sure if it is really the problem that we got quoted on and turns out, he was right. It was not the switch valve that was broken but our thermostat. We are forever thankful for Bobby's kindness to help us or else we might paid $3000 or even $6000 for a brand new system that was not needed. Stay away from Asthon service group. Will be reporting to BBB about this. Unacceptable customer service.
I was recommended this company by a colleague. Booking was easy. They did not show up for the appointment. No call, no noice whatsoever. When I booked another time they also did not show up again. Again, no notice whatsoever. Third time they came on ...time. No discount, no real apology. I just heard from a friend that also booked from them that they also didn't show up for an appointment without any notice. He is smarter than me and didn't give them a second chance. Extremely disappointing from what seems to be a pretty large company. If you can't make an appointment just tell us. As for the work itself, I'm not sure. They were tuning up an AC unit. Time will tell.
Quick call out, however, they quoted over $2000.00 for an air conditioner repair that has been fixed by someone else for $600. The quotes provided were for the exact same work, so their diagnosis was correct.
I had a wonderful experience with Ashton Plumbing today. I called at 11am on a Saturday because of a toilet’s leaky pipe; they were able to come and fix it, and all was good in less than 4 hours! On a weekend, nonetheless. Jason was very professional ...and courteous, and did a quick and thorough job. Definitely saving this business in my contacts and recommend their services highly.
Poor customer service, unreasonable charge! I am a property manager. One of my tenant reported noise issue of the furnace. I called Ashton plumbing and gave them my credit card number. I told the customer service that I need an estimate before they ...replace any parts. The customer service said he would let technician know. However they never called me until I received the bill for around $30 thermocouple and around $500 labor. When I called customer service about the overtime labor, he told me the parts was a special model that the same service technician had to get one from company and come back to fix it. When I asked him why there was a 2nd technician being refused to access, he told me they did not charge me for the 2nd technician's visit. The invoice showed universal thermocouple, truck load, 2.5 hrs labor + 0.75 overtime labor. I checked my tenant and he said it was service by 2 technicians and most of an afternoon that should not OT rate. I cannot imagine what had happened. Very poor customer service and ridiculous billing because of their mistake.
Rude, unprofessional, if I could give zero stars I would. BEWARE.
Truly amazing customer service. I was dealing with 30 degree weather when my AC stopped working. They clearly explained the issues and executed the solution right away. I would highly recommend their services.
If your looking for overpriced quotes and I mean overpriced by 50%-200% these guys top it off. They charge over 3k for one technician and a 18$ an hour apprentice for 8 hours of work how is this justifiable. I asked them to break down the estimate and ...they told me its flat rated flat rates to rip off people that dont know the industry or put trust in these guys off the bat. If your looking to get work done in your home I suggest get other estimates do not settle with these guys on your first estimate. BEWARE!!!