Ashton Group Customer Reviews & Testimonials
Ashton recently installed a new boiler in our house. Their crew did a very clean and professional installation and we are very pleased with the end result. Jeff P was very cordial, informative and great to deal with right from the initial estimate to ...completion of the job. We would highly recommend their services.
Made an appointment. Ghosted us. So typical. Don't waste your time with this company. A simple phone call is all it takes Ashton. Update Dec 24 - Ashton replied to this review on Dec 23 saying they eventually sent someone...but they didn't. Sad and shady.
Had a bad experience with them. Scheduled for a servicing of my boiler with them. Charged me $119.89. After their servicing my boiler stopped working. They suggested again that there could be an air trapped in the pipes and install flush valves ignoring ...my suggestion that it could be the 3 way valve. This time the cost is $926.52. I agreed because I just want my boiler fixed. After they did the flush valves, guess what? The boiler is still not working. I tried calling them to talk to their manager. Told them that definitely the problem is the 3 way valve. Did not take my call and never got a call back. They just insisted that i need to replace my 4.5 year old boiler which will cost me over $9k. That is their only solution, to make more money from their desperate customers. I never fell for that trick. Ordered the 3 way valve. Had another plumber installed it. It only cost me $150 in labor and parts. Now my boiler is working perfectly fine. Ashton plumbing is charging me a total amount of $1,046.41 even though they did fix my boiler. To add insult to injury, they emailed that they over charged me from the previous job and have an adjustment of $14.90. Since Oct. 16, the date od their email, still have not been credited for the adjustment. They may sound nice and courteous but they will just rip you off. They over charge and takes advantage of your situation. Beware!!!
They sent the person on date. But that person asked for 434$ for a simple task, which we had checked with there plumber to not cost more then 150$. The technician told he can't do anything, its price set by company. If this price is set by company then ...it should have been communicated in the start. Its a tactic employed by Ashton to send person anyway and then ask big price for trivial task, even if person refuse service, they will pay 50$. The tactic employed by Ashton is condemnable.
Canceled the appointment last minute, and rescheduled for a week later. Maybe they’re really busy
Mo was extremely pleasant, courteous and knowledgeable --- dealt with any issues that needed addressing professionally and made sure I was aware of any thing that I needed to address relative to my new furnace. Also made sure I was aware of other things ...that I could do -- i.e. other products -- that would be beneficial to my system and to its maintenance. Good, helpful and patient attitude -- an excellent representative for Ashton.
Booked an appointment two weeks in advance (November 1) to have my boiler serviced. Nobody shows on November 16.
Friendly , reliable, and professional service. Connor specifically has been extremely helpful and easy in my dealings with Ashton over the years. I would recommend them to anybody!
Mike and the service team were excellent. Extended their hours in order to finish the job and were very clean and thorough. Would absolutely use Ashton again.
My family and I required a new home heater system. The set up and installation was done so efficiently, it was quality work well done. Thank you to Jeff and the Ashton team who provided exceptional service from start to finish!
Punctual, prepared, knowledgeable, good communication, efficient, good solution provider, excellent value!
My furnace started blowing cold air, and Ashton Plumbing was the one Google and Yelp recommended. They sure didn't disappoint. It started off with the technician, Nick, coming in to troubleshoot the device. He provided us with options, being honest and ...candid, giving great advice. When we realized that we needed a new furnace, Nick arranged their comfort consultant to come in to speak with us. Jeff P, our consultant, came in and spoke with my wife for over 2 hours explaining the different types of furnace and which one fit best in our home. He was extremely patient and knowledgeable. In addition, as we were working under a budget, he was able to work something out for us. We have no complaints about him, as he was nothing but accommodating. The install went by smoothly with Nick and Mike, as they were mindful of our tenant's space and made sure everything was where it was when they came in. They were quick and efficient, and so far there's nothing wrong with the furnace. I'm sure glad we went with Ashton for our furnace issue.
Kevin did a great job of replacing our two hot water heaters. He was very good natured, capable, courteous and professional, and patiently answered all of my questions. Kevin also helped figure out the source of a leak we had grappled with for a while. ...I highly recommend Kevin and would gladly have him help us with other plumbing jobs. Thank you, Kevin!
The tech no showed for the first appointment because he wanted a long weekend. When one finally showed up a few days later without even having lifted any of his fingers for even just pretending to conduct an assessment he said he wanted $2500 for a ...system flush. He might as well said he wanted to flush my pockets for cash! I knew the main drain needed to be cleaned and a system flush is definitely not required. I do surgical procedures all day and would first properly diagnose the problem first. I would assume the same basic common sense applies to plumbers and to any profession for that matter.
They are very good in all respects, pleasant, clean, explain well, very punctual etc etc, no complaints except they seem pricey like $ 427 to clean a motor which took 1.5 hrs. total time. Even adding some travel time, it seems excessive, but maybe all ...the trades are like this now. They do seem to be a very good company though, and apart from price they seem very good and do a good job.
Omg 1700.00 plus for a sump pump!!! Are you kidding me? Is it made of gold?
Had 2 appointments to have my furnace serviced. The first they cancelled on me 2 hours before (having booked time off work). The second they never showed and when I called to find out where they were put me on hold for 20 minutes and kept answering ..."please hold" every few minutes. They have no respect for peoples time/custom.
Great service from the team from Ashton! We had our furnace replaced, ducts and vents cleaned and from start to finish it was a job very well done! The team that arrived at my house was very friendly and was well educated and experienced with the work ...that they did. When we had the old furnace diagnosed the gentleman explained what was wrong and gave us options and suggested solutions. His name was Mohammed M. The family would like to thank him to his assistance. Had he not gone above and beyond to look at all the problems with our old furnace we probably would be in a worse situation today and in the near future. To Jeff P and his team that did the installation and the vent/duct cleaning: Awesome job! When they arrived Jeff and his team all introduced themselves and and explained the process on what was going to be done. These guys know what they are doing! Ben, Mike and Matt! Our family wants to thank you guys as well for doing such a great job with the cleaning and install! Throughout this process Jeff was great at answering any questions, being very informative and was able to answer text messages, emails and calls very promptly! I live in a townhouse so there was a time period where we needed to get a hold of our strata company to to get approval on the install. During this time Jeff sent a member of his team to give us a few portable heaters while waiting for strata’s approval. If that’s not service I don’t know what is! Thanks again guys! Our family is warm and cozy and we are now breathing in clean air! Highly Highly recommended company! HIGHLY! Darrell
Ashton responded very quickly early on a Sat. morning, when I phoned to report an inoperable hot water tank. Mike P arrived at 8:30, and my new water heater was successfully installed by 11 am. Mike provided me with valuable advice (not found in the ...manual), should catastrophic events occur i.e. earthquake. He was personable, efficient and professional. I am thankful that i am on the monthly program which Ashton offers. Thanks to Ashton and special thanks to Mike P. Marianne Farmer
Mike was awesome. Super quick. Fantastic sense of humour. Had our new furnace installed and running in a day & a half; Including running new ducting. Would highly recommend him & Ashton
Dave provided professional and excellent service.
We thought we were dealing with a caring reliable organization but we find you are not, o we cancel any further association with you. Just as your time is important to you and your staff OUR time is just as important to us, a simple phone call to tell ...us you cannot make our appointment yesterday would have been appreciated. It was not the first such incidence with your company. We are thoroughly disappointed with Ashton and will not be dealing with you. Thank you! Walter and Lil Geddes
Booked an appointment to have my boiler serviced. Nobody shows. Typical. Want to be different than your competition? Then at least honour your appointments. Don't waste your time with this company
So much was promissed -- not much was delivered. Very unprofessional: after the inspection, we were left with no documentation on what was checked. We called and emailed but no one responded.
They were very helpful and efficient. New what I was to pay up front and everything was completed on time.
Ashton technicians Mike.A,Nick R,and Ben T. are very professional, knowledgeable and friendly.They answered my questions with detailed explanations during the installation of the furnace and Hot water tank.They have done an excellent job!I would highly ...recommend Jeff P. team from Ashton Service Group...Kudos!
Ashton is the best. Mitchel and Arlene are professional, efficient and courteous. Really reliable compny.
Dave was dispatched to consult with over plumbing issues and a ventilator fan. He arrived on time and quickly assessed the situation(s), the major one being the kitchen sink which was completed blocked up as well as the carburetor having jammed. He got ...it unjammed and operational as well as clearing the sink blockage. Even though the area was small and confined under the kitchen sink, he was very patient and never lost his good cheer.He had already replaced a couple of showerheads and the ventilator fan. Great job, Dave! Thank you!
We had a company doing the annual inspections for the heating/cooling/ventilation systems in our home, but the service on the last few visits was terrible. We did a search for a new company and we came across Ashton. Working with Arlene to answer all ...our questions and setup our appointment was a pleasure, she is very friendly and made the whole process easy. Farid came and did the inspection today and he was awesome! Very professional and courteous, he explained everything he was going to do and then proceeded to do it. He was gracious and friendly, took his time and made sure to explain the results of everything he did. Overall a great experience, we're so happy to have found Ashton!
Our experience with Ashton has always been great. They hire fantastic employees who generally seem to care. Mo visited our house this morning...he arrived right on time, and was very friendly and knowledgeable. I highly recommend contacting the Ashton ...Group for any of your home service or inspection needs.
Been waiting for a call back for 1 week on some minor fixings around the home and still no word back from Ashton. Ridiculous and unprofessional. It's nice to call back your customers and deliver the sevice provided with a time frame.
Mo is the best! He was very accommodating and explained each process along the way. Highly recommend since it's been so hard to find reputable plumbers in the city!
I have had a serious recurring plumbing problem in my home that lets the sewer back up into my basement aprox every year. I have had 3 different plumbers come and try to rectify the situation. Jason came on time and figured out the source of the ...recurring problem and we are working on a permanent fix once and for all. Thank you Jason!!!!
Mo was great. He was quick, and saved me a ton of hassle and money. Will definitely be calling him again
Had my heat pump serviced. Kyle was fast and professional and was honest about the assessment. Kept me in the loop and explained everything as I was peering over his shoulder. thank you.
The work by technicians was pretty good but I experienced terrible customer service by the girl who answers phone calls on emergency line. Very rude and unprofessional attitude and didn’t know what her responsibilities are. Need better system to train ...employees.
Good service. Pricey but good. Thanks Dave
Terrible company! Mo never came back to finish our plumbing work for our washing machine but he took our money. When we called the office they would say that someone would get back to us but never did. We would not recommend them.
I just got off the phone with Arlene. Decided to call because of the great reviews. They are all very right about them. This company is amazing, Arlene had so much empathy and such a great customer experience. I will book with them and am expecting to ...have just as great of an experience as I had with them on the phone. If I ever had issues, this company would be the one I would like to work with. Thank you!
Dave was very friendly and helpful and explained the proposed work very clearly!
Dave has been out to my place on three occasions. Both his work and his customer service are exceptional. He has a knack of problem solving and including the customer with an easy to understand version of what he has discovered. I find Dave remains ...patient and displays a sense of humour despite the circumstances. Being on my own, I was wondering if I would be able to trust him to complete work without overcharging me or encouraging me to have extra work done. I found Dave direct and honest about the services I required. If there is a prototype for the plumbing industry it has to be Dave!!!
Can't thank the team at Ashton enough for their truly 5 star service! Our A/C unit was clogged with a major backup causing the unit to leak and drip through the floor and into the hallway below. It was 9pm on a Friday night and I thought its going to be ...days until I find someone to come out. Not at all, called Ashton, within 40 mins I had a technician at my door, 20 minutes later my unit was fixed. Mitch, our service technician, was awesome, incredible customer service skills, super knowledgeable and respectful, we immediately signed up for the yearly package to have our units inspected by Ashton on a yearly basis. It's a non-brainer! Amazing company, if there was a 6th star available, I would give it! Thanks guys
Very satisfied with work done. Thank you! Troubled by lack of clarity in receipting work. Took several phone calls to get first receipt. I appreciate the Seniors discount, - of which no mention was made on Sunday. Would be helpful to have that ...clearly stated on all receipts: it shows on receipt for 28th July, but not on the one for 30th. ….Anyway I appreciate the work done and especially the lead man on 30th, whose name I do not know. Thanks again.
My hot water tank was about to die. I wanted to be proactive and not just replace it but upgrade to a continuous on demand unit. I wasn't sure where to go - I have a guy (don't we all know "a guy"?) to do it but he was really busy. My wife told me ...about hearing Ashton ads on the radio and I thought why not? I checked their site on a Wednesday evening for about 30 seconds and a chat prompt came up. Before I knew it I was in a chat with one of the reps to set up an service call for the next day. Their plumber was prompt and really knew his stuff. He was able to show me the best HW unit for our place and come up with a quote. He also did a comprehensive house check on the rest of our plumbing and came up with some other recommendations that I could do myself (or they could as well). The new HW unit came today and was neatly installed by another plumber and done in about 6 hours. I am looking at Ashton to look after my furnace next! Great job by this company!
Over charged service and rude technician. Darren, was very rude over the phone and refused to answer my questions in regards to a work he had done. I needed to provide information for my insurance.
Great Experience! Great Services! Thanks Kevin R.
Outstanding service! Dave M. went above and beyond in resolving the problems with our kitchen sink plumbing. He was very friendly, professional and thorough. He even helped us pick out an appropriate new faucet and installed it within just a few days. ... The office staff was also friendly and efficient. We highly recommend Dave M. and the Ashton Service Group.
Excellent service and support. I've been a customer for 2+ years. The staff always take the time to explain every detail of the service!
We have our toilet flange replaced today I was given a quote for over 600.00 dollars for 1 flange,2 wax rings and 2 closet bolts,and used the same old rusty,rotted screws to secure the flange on the floor.The total work time was less than an hour costing ...us 670.16 dollars for the final bill,a little to much that’s what I think.
Excellent service from Tyler
The service was excellent!!! Tyler showed up on time, cleaned up after his service work, didn’t even know he was here. I would highly recommend Tyler and Ashton Service Group.
The Ashton service provider, Dave, came right in the designated time frame. He was friendly, polite, helpful and went the extra mile to fix another issue. Would most definitely highly recommend Aston Service Group and particularly Dave Mortensen.
Had appointment with them and tech never showed up. I was called by Ashton and informed at very end of time range that they had provided me, that the tech was sick. Not reliable, wasted my time.
Not happy with their initial business tactics. All prices seem extremely inflated. The company should realize that dropping an unexpected $4k-$9k quote on someone who had not planned on spending their money there, would be a shock to most people. The ...initial diagnostic and house call for 20 mins was about $200, this amounts to lawyers rates. After my initial shock and disappointment with their approach and prices, they ultimately decided to give me a refund for the hassle. That being said... I will adjust me review from 1 star to 3. I hope the company takes a better approach with customers moving forward, this should be about building a good relationship and helping the customer figure out a solution to work within their budget and assess their needs. The high prices may mean better quality, but I would expect better problem solving for the customer, offer options, not just the all or nothing approach.
Amazing plumber took care of the blockage in less than 2 hours. Reasons why stars were taken off 1. my name was spelled incorrectly on the invoice which is a potential headache in case I get asked by the CRA 2. when i asked for an actual receipt based ...on my payment i was given an email attachment rather than a pdf 3. did not get a call back from the dispatcher to talk about what was done 4. Took two weeks for me to get the invoice
There web page says they do the lower mainland but will not come to Pitt Meadows to do there $99 Drain Cleaning special!
Been waiting two months to get a SINGLE call back about the insurance claim that was their fault! The brand new $10k furnace that was installed had problems and damaged my wall. I have to call them everyday to remind them to get the insurance person to ...give me a call back and they never call. So disappointed in their service!
Xavier was very nice and knowledgeable
Dave was prompt, friendly and professional. A great help. Highly recommended.
great, very experienced, solved the gas furnace problem, in a few minutes, it is recommended!
I recently had Ashton replace one of my shower cartridges that we've used for 18 years and I was reassured and impressed with their customer service, knowledge and punctuation. However, for a quick, under 10 minute job I felt like an incredibly random ...high price was slapped onto me, which left me very confused. When my shower started to leak again, I suspected that the job wasn't done right but we were told that the new cartridge they got us was faulty/broken. Soon after fixing it again, I was being up sold and given even higher price estimates for other fixes. After having another company come in to fix our sink faucet for a much more phenomenal service and extremely reasonable price, I can confidently and comfortably say Ashton is not the company for me.
Ashton May be the most professional, thorough and technically sound company I have ever contracted. We had sale of our home contingent on a furnace checkup. When the Ashton tech (Moe) detected CO readings, we feared the sale would fall through. Moe ...knew the circumstance and delivered the news like a eulogist...then manager Ron Sim joined us on a Friday evening to quote a replacement furnace and reschedule the next weeks’ deliveries to save our transaction. They offered heaters to keep us warm over a chilly weekend. Long story short, Ashton assisted to save the day. They even installed a furnace to the new owner’s specification. Install day was a bit complex for the team of Ben and Mike who were were courteous and creative. Late in the day they pulled in other installers to expedite completion. Our next house will (eventually) need a new furnace and I am weirdly excited to make the call to Ashton to make it happen. Every employee showed great pride in their work and employer. Great job!
Associa BC is proud to have Ashton Service Group as a partner. Our clients' feedback on the Ashton team is very positive. Thank you for your loyal support and stellar services of our clients!
Excellent professional service, Patrick was excellent as always, I have used Ashton multiple times over the last 6 years and have never been disappointed with the level of quality of service we received.
Ashton provides very considerate and professional services!
A little pricey, but they were upfront about that during the on-site assessment. My only complaint was that I wish I had been given a ballpark estimate over the phone. Overall, I was still very happy with the service. Jason was very friendly, quick, and ...very helpful (even gave me some DIY tips afterwards). Would have found it unfair to leave a review less than 5 stars only because of the price point. Be prepared to cough up some dough, but at least you do get what you pay for.
Thanks Nick for your inspection of the furnace hammering sound, CO2 checks, and recommendation for what to monitor and when to think on a new furnace. Fully appreciated!
Excellent service from both Allan and Dave M; reliable and dependable. Dave was especially easy to deal with, very quick to diagnose the problem and give a cost for repair. I think its important to have trust in the person who is going to potentially ...give you a bill that could be in $1000s.
Jason C plumber was efficient , pleasant and knowledgeable. and Arlene E from admin who I first spoke with the schedule the appointment was easy to communicate my needs to and swiftly made an appointment that met my schedule. Great service!
From dealing with the technician troubleshooting the furnace, to the Comfort Advisor, to the installers..and even to the Lead Coordinator on the phone - this whole team is well put together, down to earth, highly knowledgeable, and respectful of the ...properties they perform the work on. As a professional in the construction industry, I will tell you these guys are first class. If you want to feel taken care of from A to Z, this is the team, 100%!
While Ashton's plumbers are knowledgable and pleasant to interact with, I cannot say the same for those who work in their offices. First, a leak repair appointment was cancelled without us being notified. Then we were told the original plumber ...misdiagnosed the leak, so a different fix was implemented. Unfortunately, the leak persisted, which I reported. I received one call to check availability for a new appointment, and I asked for the confirmation to be emailed or texted to me as I could not take calls at work. That was my last time hearing from them. I followed-up a week later, and again heard nothing. I first reached out to them in late November. It's now early January and my leak, which I paid to be repaired, is ongoing. EDIT: Despite what the reply says, I never did hear back from them. I had to call them--three times--before hearing back. I went elsewhere to have our problem resolved, which was completed in 30 minutes by Tap 2 Drain.
Klaus was very professional & knowledgeable & FAIR! Highly recommend!
Jean-luc was my service-man today and he did a very great job on repairing my leaking bathtub faucet! He was quick, efficient, and was very very friendly and knowledged. Highly recommend.
This is a nice team though the first appointment frastrated me little bit. They offered very detail check and service and the team guys are professional!
Dave M. was great: knowledgeable , informative, and fast.
Dave was very good. He worked so hard at our plugged kitchen drain and never gave up. He was friendly, respectable, courteous, and fair. We were really happy with the end result. So happy that we ended up buying a membership and will be using them for ...all of our service needs. Ask for Dave. He is amazing!
The Ashton technicians from both their HVAC and plumbing divisions are extremely knowledgeable and professional. I've had nothing but good experiences - they have prompt 24/7 response, and are kind / courteous upon arrival. I wouldn't hesitate to ...recommend their services.