We are Ashton "No Problem" Plan customers. September 2020 I asked Ashton to complete our routine annual inspection of our furnace/heat pump and HW tank. As always I received notification they were in transit to my home, they arrived within the window of time provided, in consideration of COVID-19 were masked, completed the work and left the site as clean as they found it. I had expressly asked about warranty expiry on the hot water tank, thinking it was 10 years, but learned it was only 8 years and had expired August 31, 2020, so will be replacing that in the Spring. My goal had been to replace it within warranty simply as good preventative maintenance practice and my experience with the manufacturing sector's 'planned obsolescence' of anything that we consumers purchase. Asked for and received estimate to replace same. All round superior customer service for what some might consider superior customer prices, but on which I place a high value because I value my home and my ability to enjoy it safely and comfortably.