Reviews

Ashton Was the Answer to These People's Problems

"Very professional and thorough"

The installation group was very professional and thorough. They completed most of the work in one day except for the WiFi setup. The Mitsubishi ductless system works better than expected.

— Daniel J.

"Highly recommend this company for your plumbing needs."

I have had Ross from Ashton do a couple of jobs for me. He is prompt and reliable and does a very professional job. I was very please on each occasion. Highly recommend this company for your plumbing needs." -John C. Richmond, Canada

— John C. from Richmond, Canada

"Great prompt service"

Great prompt service. Excellent. Needed a hot water tank replaced upon returning from holiday. Was completely installed 3 hours later.

— John C. from Richmond, Canada

"Did a great job fixing our clogged kitchen sink"

Ross came earlier than expected and did a great job fixing our clogged kitchen sink. He also gave us a few tips regarding general sink maintenance and care. Overall, Ashton was friendly, professional, and efficient! You pay for quality, after all.

— Peter A. from Richmond, Canada

"Took the time to explain the issues he found"

Today, Benny D. arrived from Ashton Service Group, to service my boiler. He was efficient and took the time to explain the issues he found. I am always satisfied beyond expectation whenever I have Ashton's employees attend to my plumbing and heating needs. I will continue to rely on Ashton. Sincerely, Ms. Buchanan

— Esther B.

"Professional, friendly—and took the time to explain what the options were"

Very pleased, as always, with the service from Ashton. Professional, friendly—and took the time to explain what the options were, what the procedure was, and when finished, inquired if there was anything else he could help us with. Thanks, Sandro—we would recommend you and Ashton's service anytime to others.

— Mike C.

"Answered all my questions and them some!"

WOW! I never write reviews, but this company and Jeff is unbelievable . My furnace broke down, I called them, they asked what the problem was I told them. Arlene in costumer service, (A ). Jeff came in and was very straight forward, answered all my questions and then some! I have already told friends and family about them. You want the best, you will get the best with this company! THANK-YOU Jeff! Arlene your #1 in costumer service!

— Dorothy W. from Richmond, British Columbia

"They explained everything"

Arrived on time. Good manners and attitude. They explained everything to me and answered all my questions. Job well done.

William T. from Vancouver, Canada

"Answered all my questions clearly"

When we discovered a water puddle from an unknown source in our laundry room on Saturday morning, we contacted our Strata property manager. There has been a history of flooding in our townhouse complex, so we wanted to act immediately in case this was potentially the start of more a serious problem. Strata, in turn, contacted Ashton who promptly confirmed with us that a technician would arrive within the hour -- which he did -- the first indicator of a professional service in our books. Dave Mortensen was friendly and polite, listened carefully to our description of the problem and symptoms, and was able to locate the cause very quickly (a faulty valve that was interfering with the operation of our water pump and causing it to overflow). He then estimated the time that would be needed, bought the parts required and installed them. He also improved on the previous installation, to make it more accessible for future maintenance and repair. I appreciated Dave took time to explain the cause of the problem to me and answered all my questions clearly. In summary, a professional and dependable service. We would certainly call on Ashton again.

Mark N. from Richmond, Canada

"Answered all my 'curiosity' questions"

Dave M was excellent - courteous, professional, answered all my 'curiosity' questions and fixed a major toilet issue efficiently. I would definitely use Ashton Service Group again. Thanks Dave!

Stefan S. from Vancouver, Canada

"Ashton was the only one to call me back and ask about my personal wellbeing"

I had the pleasure of dealing with Ashton Plumbing for my hot water heater in April. After receiving quotes from several plumbing companies within the Richmond area I was reeling from sticker shock. I am an older person and on a limited budget and was concerned about affordability. Of the 3 companies that I had received quotes from, Ashton was the only one to call me back and ask about my personal wellbeing. The lovely girl I spoke to called to ask if I had access to hot water to shower with and was genuinely concerned. She said that although she was new to the company, she wanted to assure me that Ashton provided quality service. Since the quotes were all roughly in the same price ballpark I decided to go with Ashton on customer service alone. Once they came and did the work quoted, I was gobsmacked to see the young man cleaning up after his mess and telling me to leave the mess to him. Thank you Ashton for being kind and respectful to this old woman.

Magda S. from Vancouver, Canada

"Overall very happy with the lengthy and expensive multi-room AC retro-install."

Overall very happy with the lengthy and expensive multi-room AC retro-install. Ashton Service Group (ASG) isn't the most affordable company, but they sure stand behind their service and product. After a very thorough research and several quotes from the other companies, we decided to proceed with the ASG, and mainly because of the people we had to deal with: Caryn, Jeff and Wes! Jeff is perfect for his job: super knowledgeable, open-minded and solution-driven, easy to talk to, punctual and respective of the client's needs. He had brought a lot of information (hard- and soft copies of details and images of the indoor and outdoor AC units) to our 1st meeting. He made the decision making easy for us, and explained the lengthy process of attaining the city licences and steps of the install with attention to details. It's important to mention that Jeff was always available for us when we needed anything. Wes was simply amazing at the 3-day install...

— Sven L.

"I felt at ease because it wasn't a total stranger coming in"

They were super professional but friendly and I loved that before Ross came, the company sent a photo and profile so already I felt at ease because it wasn't a total stranger coming in. I would recommend them to my friends and family.

Sophie S. from Vancouver, Canada

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