Reviews

Ashton Was the Answer to These People's Problems

"So relieved we went with them"

We hired Ashton to install a ductless air conditioning unit for our duplex, and were very happy with the work by Ben and Mike, and the electrician they brought in. They worked quickly and did a tidy job, and were pleasant to have around... Now that we have the unit Ashton installed in place, we are so relieved we went with them instead, as the cheaper hack of a solution clearly wouldn't have done an adequate job.

— Ariane K. from North Vancouver, BC

"Polite, efficient, and communicative"

Ben T. came to fix our air conditioner heat pump. He was very polite, efficient, and communicative. Provided updates through the process and the plan (he had to check stuff with property manager and buy a part before coming back) and was respectful throughout.

— Gladys Y. from Vancouver, BC

"Amazing level of service, knowledge and quality of work"

Amazing level of service, knowledge and quality of work from the team at Ashton (Jeff, Caryn, Nick and Mitch) that installed a heat pump in my house. I strongly recommend them.

— Darren B. from Vancouver, BC

"Took the time to answer all our questions"

We retained Ashton to inspect our perimeter drainage and sewer lines. In a nutshell, Ashton is terrific. Arlene E., Dave M., and Dave's partner were awesome service representatives. Very polite and professional . . . They were thorough and informative, kept us up to speed on progress, and took the time to answer all our questions . . . I have confidence with this company and will call them again when we need service.

— Jeff N. from Vancouver, BC

"Went above and beyond"

Ashton provides excellent service and I would highly recommend their team - I’ll be using them again. They identified and repaired multiple tankless water heater issues with very high efficiency and I found them very fair on billing. Benny and Nic were excellent on site. I corresponded with Benny and he went above and beyond with help and suggestions. Arlene was extremely kind and helpful on the phone.

— Dave R. from Vancouver, BC

"Highly recommend their service"

Jason and Ion were great. Rather than trenching out a new waterline connection to the city from our house, they used a horizontal drilling machine to run the line under our gardens and landscaping, saving them from mutilation. There was minimal excavation done to gain access to two areas. Great job and they cleaned up upon completion. Would highly recommend their service to friends and family.

— Michael F. from West Vancouver, BC

"Can't say enough good things"

Klaus, Nick provided friendly professional service for our boiler installation. They took the time to show us how the new boiler was installed and answer all our questions. They spent all the time needed to complete the tasks needed not only for to review the whole boiler installation, but to ensure that all of my other small tasks were completed to my satisfaction. I can't say enough good things - it was superlative!

— Ken G. from Surrey, BC

"A good experience"

We had a ductless air conditioning system installed in our residence this week. The team showed up on time; were careful with protecting floors, mirrors, countertops, etc; explained fully what they were doing; were sympathetic that they had to cut a hole in our new drywall; and worked very closely together with other trades involved. The Mitsubishi ductless system works better than expected. A good experience.

— Marlene F. from Burnaby, BC

"Had everything fixed in no time"

I was having a problem with my On Demand system. Tim M. was the technician that arrived to help me out. He was very customer focused and knew his stuff. He had everything fixed in no time.

"Always meet our high expectations"

Mark P was outstanding. We use Ashton all the time and they always meet our high expectations. Mark made suggestions that helped with the gas line install we were doing in our back yard and the price was exactly as quoted. We have referred Ashton to friends previously and will do so again in the future!!

— Rich W.

"Very professional and took extra care"

The technician was very professional and took extra care to make sure that all of the work done was up to scratch. Pricing was very fair. I would definitely recommend this company to anyone who needed plumbing services. Both Dave and Arlene were very professional . . . they LISTENED and HEARD me, followed up with friendly, helpful acton, very efficiently. I am so glad I called the Ashton Service Group to handle my plumbing renovation needs!

— Michael and Caroline F.

"Punctual and professional"

Ion came out to help us when we had aggressive leak in our kitchen sink. He was punctual and professional. Ion did his absolute best to solve our problem and was persistent despite the nature of our leak being somewhat difficult. Through his investigation and efficiency Ion managed to fix our leak before the weekend and we are so pleased. He is extremely friendly and a lovely pleasant person to have work in your home! Thank you Ion!

— Amy N.

"Prompt, expert, and efficient"

Kevin from Ashton checked our dishwasher for potential leaks as several units in out townhome complex have experienced problems requiring expensive repairs. Kevin arrived on time, was curious and accommodating in price when shown a competing quote. Fortunately our dishwasher had no problems. He was informative when asked about better materials and practices. Also he fixed our water filter that had recently begun to leak because of a cracked vinyl connector, half of which was stuck in the canister cap and would not budge. He got it out and put the filter back together with new parts. Kevin's service was prompt, expert, and efficient, as all of the service members at Ashton have been for us in the past. I highly recommend their service.

— Roman P.

"Had my garburator working in no time"

Thanks, Ashton Service. I called and next day early morning I had my garburator working in no time. Ion did a great and professional job. Price was a bit high but I guess I paid for their knowledge and professionalism. I would recommend Ashton Services to others. Thanks Ion.

— Diego L.

"Everyone was courteous and efficient"

We had a plugged garburator hence the call to Ashton. They were able to fit us in the following day. From the folks who answer the phone to the technician, everyone was courteous and efficient at their job. They notified me when the technician was on his way. Sandro was very professional and was able to answer all my questions. I would certainly recommend Ashton Service to all my friends.

— Louise A.

"Professional and friendly"

I am a Value Plan customer with Ashton. I called to have my kitchen faucet repaired - which had come loose and was moving around on the counter. I spoke with Arlene who is always professional and friendly. Kevin R. arrived within an hour. As always, Ashton staff are professional. The repairs were made and my faucet was returned to working order.

— Karen and John K.

"Very professional and thorough"

The installation group was very professional and thorough. They completed most of the work in one day except for the WiFi setup. The Mitsubishi ductless system works better than expected.

— Daniel J.

"Highly recommend this company for your plumbing needs."

I have had Ross from Ashton do a couple of jobs for me. He is prompt and reliable and does a very professional job. I was very please on each occasion. Highly recommend this company for your plumbing needs." -John C. Richmond, Canada

— John C. from Richmond, Canada

"Great prompt service"

Great prompt service. Excellent. Needed a hot water tank replaced upon returning from holiday. Was completely installed 3 hours later.

— John C. from Richmond, Canada

"Did a great job fixing our clogged kitchen sink"

Ross came earlier than expected and did a great job fixing our clogged kitchen sink. He also gave us a few tips regarding general sink maintenance and care. Overall, Ashton was friendly, professional, and efficient! You pay for quality, after all.

— Peter A. from Richmond, Canada

"Took the time to explain the issues he found"

Today, Benny D. arrived from Ashton Service Group, to service my boiler. He was efficient and took the time to explain the issues he found. I am always satisfied beyond expectation whenever I have Ashton's employees attend to my plumbing and heating needs. I will continue to rely on Ashton. Sincerely, Ms. Buchanan

— Esther B.

"Professional, friendly—and took the time to explain what the options were"

Very pleased, as always, with the service from Ashton. Professional, friendly—and took the time to explain what the options were, what the procedure was, and when finished, inquired if there was anything else he could help us with. Thanks, Sandro—we would recommend you and Ashton's service anytime to others.

— Mike C.

"Answered all my questions and then some!"

WOW! I never write reviews, but this company and Jeff is unbelievable . My furnace broke down, I called them, they asked what the problem was I told them. Arlene in costumer service, (A ). Jeff came in and was very straight forward, answered all my questions and then some! I have already told friends and family about them. You want the best, you will get the best with this company! THANK-YOU Jeff! Arlene your #1 in costumer service!

— Dorothy W. from Richmond, British Columbia

"They explained everything"

Arrived on time. Good manners and attitude. They explained everything to me and answered all my questions. Job well done.

William T. from Vancouver, Canada

"Answered all my 'curiosity' questions"

Dave M was excellent - courteous, professional, answered all my 'curiosity' questions and fixed a major toilet issue efficiently. I would definitely use Ashton Service Group again. Thanks Dave!

Stefan S. from Vancouver, Canada

"Answered all my questions clearly"

When we discovered a water puddle from an unknown source in our laundry room on Saturday morning, we contacted our Strata property manager. There has been a history of flooding in our townhouse complex, so we wanted to act immediately in case this was potentially the start of more a serious problem. Strata, in turn, contacted Ashton who promptly confirmed with us that a technician would arrive within the hour -- which he did -- the first indicator of a professional service in our books. Dave Mortensen was friendly and polite, listened carefully to our description of the problem and symptoms, and was able to locate the cause very quickly (a faulty valve that was interfering with the operation of our water pump and causing it to overflow). He then estimated the time that would be needed, bought the parts required and installed them. He also improved on the previous installation, to make it more accessible for future maintenance and repair. I appreciated Dave took time to explain the cause of the problem to me and answered all my questions clearly. In summary, a professional and dependable service. We would certainly call on Ashton again.

Mark N. from Richmond, Canada

"Ashton was the only one to call me back and ask about my personal wellbeing"

I had the pleasure of dealing with Ashton Plumbing for my hot water heater in April. After receiving quotes from several plumbing companies within the Richmond area I was reeling from sticker shock. I am an older person and on a limited budget and was concerned about affordability. Of the 3 companies that I had received quotes from, Ashton was the only one to call me back and ask about my personal wellbeing. The lovely girl I spoke to called to ask if I had access to hot water to shower with and was genuinely concerned. She said that although she was new to the company, she wanted to assure me that Ashton provided quality service. Since the quotes were all roughly in the same price ballpark I decided to go with Ashton on customer service alone. Once they came and did the work quoted, I was gobsmacked to see the young man cleaning up after his mess and telling me to leave the mess to him. Thank you Ashton for being kind and respectful to this old woman.

Magda S. from Vancouver, Canada

"Overall very happy with the lengthy and expensive multi-room AC retro-install."

Overall very happy with the lengthy and expensive multi-room AC retro-install. Ashton Service Group (ASG) isn't the most affordable company, but they sure stand behind their service and product. After a very thorough research and several quotes from the other companies, we decided to proceed with the ASG, and mainly because of the people we had to deal with: Caryn, Jeff and Wes! Jeff is perfect for his job: super knowledgeable, open-minded and solution-driven, easy to talk to, punctual and respective of the client's needs. He had brought a lot of information (hard- and soft copies of details and images of the indoor and outdoor AC units) to our 1st meeting. He made the decision making easy for us, and explained the lengthy process of attaining the city licences and steps of the install with attention to details. It's important to mention that Jeff was always available for us when we needed anything. Wes was simply amazing at the 3-day install...

— Sven L.

"I felt at ease because it wasn't a total stranger coming in"

They were super professional but friendly and I loved that before Ross came, the company sent a photo and profile so already I felt at ease because it wasn't a total stranger coming in. I would recommend them to my friends and family.

Sophie S. from Vancouver, Canada

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