Heat Pump Repair in Richmond, Vancouver and Beyond

Need Your Heat Pump Repaired Today?

Service overview

  • Same-day service available
  • Diagnosing the problem: FREE with repair ($79 value)
  • Repair price: Starting at $199
  • 1-year labour warranty
  • Average time to complete: 2–4 hours

Service details

Ashton always answers...

Your emergencies

With our 24/7 emergency service, you'll get your heat pump repaired when you need it most.

Your questions

Our techs take the time to not only explain what's wrong with your heat pump, but also answer any questions you have.

Your concerns

You'll get an upfront price to repair your heat pump before we begin any work. So there aren't any surprises.

How your heat pump repair works

1) You set the schedule

Contact us online or call 604-283-2383 to schedule your heat pump repair. Most of the time, we can send a tech to repair your heat pump that day. Before your tech arrives, you'll get an email with their picture and bio, so you know who's coming to your home.

2) We fix your heat pump

On the day of the repair, your trained tech will:

  1. Inspect your heat pump and explain the problem.
  2. Give you repair options—and prices for each.
  3. Repair your heat pump without making a mess.

3) We make sure you're happy

 We'll call you 24 hours after your repair to make sure you're 100% satisfied with our work. If you're not, we want to know so we can make it right.

Every heat pump repair comes with:

100% satisfaction guarantee

Not satisfied with your heat pump repair? Let us know in our follow up call. We'll make it right.

1-year labour warranty

If the new part we install in your heat pump fails within a year, we'll replace the part at no cost to you.

Licensed gas fitter

Not all technicians are qualified to work with gas—ours are. Every one of our gas fitters is insured and licensed to repair your gas heat pump.

Cost to repair a heat pump in Vancouver

  • Low: $199
  • Average: $399
  • High: $499

What affects price?

Heat pump repair costs vary depending on the:

  • Part that needs repaired. Some parts cost more to repair or replace than others. For example, you'll pay more to replace the compressor (the "heart" of your heat pump) than you will to repair the thermostat.
  • Age of the unit. Typically, repairs cost more on older heat pumps. That's because when a tech inspects the unit, they often find other parts of the unit that are in bad shape and need to be repaired or replaced.
  • Contractor you hire. More experienced contractors will charge more for their services. You won't want to skimp on a contractor because a poorly installed heat pump can void your warranty, and can also cost you more money (in damage and repairs) in the long run.
  • Unit's warranty. If the warranty on your heat pump is still valid, that could significantly reduce your repair cost. To find out if your unit is still under warranty, check with the company that installed or most recently repaired your heat pump.


"Polite, efficient, and communicative"

Ben T. came to fix our air conditioner heat pump. He was very polite, efficient, and communicative. Provided updates through the process and the plan (he had to check stuff with property manager and buy a part before coming back) and was respectful throughout.

— Gladys Y. from Vancouver, BC
See more reviews

DIY Fixes

Is your heat pump blowing cold air?

If your heat pump is set to "HEAT" and it's blowing cold air, try checking for the problems below before calling a professional.

  • Is the air filter dirty? A dirty filter clogs your system, which makes your unit work harder than it needs to and prevents it from properly heating your home. If your air filter is dirty, replace it with a new one.
  • Is the condenser dirty? Your outdoor unit needs good air flow to effectively heat your home. Make sure nothing (like a plant or box) is blocking your outdoor unit. Also, make sure the fins on the outside of the unit aren't dirty (this will also restrict airflow). If they are, you can gently clean them with a garden hose.
  • Is your unit in "defrost mode"? To keep your outdoor coils from freezing up when it's cold outside, your heat pump will enter "defrost mode" for a few minutes to warm up the outdoor coils. You'll know it's in defrost mode if the outdoor fan has stopped running and you see puffs of steam from the unit. It will switch back to heating mode in a few minutes.

Still not getting any warm air? We recommend calling a professional to diagnose the problem.

Ready for transparent service?

Serving the Metro Vancouver area and surrounding cities