Tankless Water Heater Repair in Vancouver, BC

Need Your Tankless Water Heater Fixed?

Service overview

  • Same-day service available
  • Diagnosing the problem: FREE with repair ($79 value)
  • Average time to complete: 2–6 hours
  • Repair price: Starting at $199

Service details

Ashton always answers...

Your emergencies

We offer 24/7 emergency service to the Vancouver area. That means you can call us at any hour of the day and get service when you need it most.

Your questions

Want to know the exact problem with your tankless water heater? Your manufacturer-certified plumber will take the time to answer every question you have.

Your concerns

We'll give you a quote to repair your tankless water heater before any work begins. That way, you won't get any surprises after we leave.

How we repair your tankless water heater

1) You set the schedule

Contact us online or call 604-283-2383 to schedule your tankless water heater repair. Before your plumber arrives, you'll get an email with their picture and bio, so you know who's coming into your home.

2) We repair your unit

Your plumber will:

  1. Investigate your tankless water to figure out what's wrong.
  2. Explain the problem and give you the best repairs options—with pricing for each.
  3. Protect your home with floor coverings and repair your tankless water heater.
  4. Show you the repair and answer any questions you may have.
  5. Leave your home cleaner than we found it.

3) We make sure you're happy

Fixing your tankless water heater is only half the job. We'll call you 24 hours after the service to make sure you're 100% satisfied with our work. If you're not, let us know.

Every tankless water heater repair comes with:

Manufacturer-trained plumber

All of our Vancouver plumbers are trained by the manufacturer. That means, with every service call, you'll get a plumber certified by the manufacturer to repair your tankless water heater.

100% satisfaction guarantee

Not completely satisfied with our service? Tell us our follow-up call. We'll do what we can to make it right.

1-year labour warranty

Have problems after our service? Don't worry. We back our tankless repair work 1 year after service.

Cost to repair a tankless water heater in Vancouver, BC

  • Low: $199
  • Average: $399
  • High: $499

What affects price?

Your tankless water heater repair cost depends on:

  • The age of the water heater. The older your tankless water heater, the more it will probably cost to repair. That's because the more wear and tear a unit has suffered, the more likely several components need repaired/replaced.
  • What needs to be repaired. Some repairs cost more than others. Replacing a gas control valve or electric heating element will cost more than flushing out sediment buildup.
  • Whether your warranty is still valid. If your warranty is still valid, you may not have to pay for the cost of the part (depending on what needs repaired and whether it's covered).


"Went above and beyond"

Ashton provides excellent service and I would highly recommend their team - I’ll be using them again. They identified and repaired multiple tankless water heater issues with very high efficiency and I found them very fair on billing. Benny and Nic were excellent on site. I corresponded with Benny and he went above and beyond with help and suggestions. Arlene was extremely kind and helpful on the phone.

— Dave R. from Vancouver, BC
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DIY Fixes

No hot water? Try these tips before calling a Vancouver plumber.

If you're not getting any hot water from your fixtures, you can try these DIY fixes before calling a professional plumber:

  1. Check the unit's electrical hookup. Both gas and electric tankless water heaters require electricity. Make sure your unit is hooked up to a 120-volt outlet and that the electrical panel's breaker labeled "water heater" is switched to "ON".
  2. Make sure the gas valve is on. If you have a gas tankless water heater, make sure the gas valve (a handle/knob on the gas line leading to the unit) is turned to the "ON" position.
  3. Check the exhaust vent. A gas tankless water heater requires an exhaust vent to expel the toxins produced. If something is obstructing the exhaust vent, your unit may not heat your water properly.

If you tried all of the DIY fixes and still aren't getting any hot water, you'll need to call a professional plumber. The problem is most likely one of the components below:

  • Bad gas valve
  • Overheated unit
  • Sediment buildup
  • Faulty electronic ignition
  • Bad heating element (in electric tankless units)
  • Too many fixtures connected to the unit

Ready for transparent service?

Serving the Metro Vancouver area and surrounding cities