Hot Water Tank Repair in Richmond, Vancouver and Beyond

Need Your Hot Water Tank Repaired Today?

Hot Water Tank Installation: Get $150 Off

Service overview

  • Same-day service available
  • Diagnosing the problem: Starting from $79
  • Average time to complete: 1-4 hours

Service details

Ashton always answers...

Your emergencies

With our 24/7 emergency service, you can get service when you need it most.

Your questions

Wondering what's wrong with your hot water tank? Our techs take the time to explain the problem clearly. No jargon. No rushing. No worries.

Your concerns

You'll get an upfront price to repair your hot water tank before any work begins. So there are no surprises.

Your hot water tank repair in 3 clear steps

1) Schedule

Contact us online or call 604-283-2383 to schedule your hot water tank repair. Before your plumber arrives, you'll get an email with their picture and bio, so it does not feel like a total stranger coming into your home.

2) Explain

Your trained and licensed plumber will investigate your hot water tank to find the problem, explain what's wrong, and give you repair options—and prices for each option.

3) Fix

Relax as your plumber can often fix your hot water tank that same day. We'll call you 24 hours after the service to make sure you're 100% satisfied with our work.

Every water heater repair comes with:

100% satisfaction guarantee

Not satisfied with your water heater repair? Let us know in our follow up call. We'll make it right.

1-year labour warranty

We stand behind our water heater repair work 1 year after service for any new part we install.

Cost factors for a tank water heater repair in Vancouver, BC

What affects price after my $79 diagnostic?

What you’ll pay to repair your tank water heater depends on:

  • What needs repaired. The part that needs repaired or replaced will drive your overall repair cost. You’ll pay more to replace a thermocouple or gas control valve than you will to replace an anode rod or flush sediment from your tank.
  • Whether your warranty is still valid. If the manufacturer or labor warranty on your hot water tank is still valid, your repair will cost less. The plumber who installed your tank should be able to tell you whether either warranty is still valid.
  • The plumber you hire. You’ll pay more for better-quality plumbers, but you’ll also get better-quality work. With an inexperienced plumber, you could end up paying more (in future repairs) than you’d save on this repair.

We cover these factors in more detail in our blog, “How Much Does it Cost to Repair a Hot Water Tank in Vancouver?”. 


"Ashton was the only one to call me back and ask about my personal wellbeing"

I had the pleasure of dealing with Ashton Plumbing for my hot water heater in April. After receiving quotes from several plumbing companies within the Richmond area I was reeling from sticker shock. I am an older person and on a limited budget and was concerned about affordability. Of the 3 companies that I had received quotes from, Ashton was the only one to call me back and ask about my personal wellbeing. The lovely girl I spoke to called to ask if I had access to hot water to shower with and was genuinely concerned. She said that although she was new to the company, she wanted to assure me that Ashton provided quality service. Since the quotes were all roughly in the same price ballpark I decided to go with Ashton on customer service alone. Once they came and did the work quoted, I was gobsmacked to see the young man cleaning up after his mess and telling me to leave the mess to him. Thank you Ashton for being kind and respectful to this old woman.

Magda S. from Vancouver, Canada
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Repair or replace?

It depends on what's wrong your water heater

We can easily repair the hot water tank if the problem is:

  • A cracked drain pan
  • Broken thermostat
  • Faulty heating element
  • A bad anode rod
  • Broken thermocouple

Tank leaks, however, we cannot fix and would have to replace the entire water heater.

Ready for transparent service?

Serving the Metro Vancouver area and surrounding cities